Introduction and Acceptance
We are dedicated to safeguarding your privacy and ensuring your personal data is handled securely. This Privacy Policy explains how we collect, use, and protect your information when you use our services through the LunaTvAr platform, including our website and associated applications. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy is governed by applicable laws, including but not limited to the GDPR and CCPA, depending on your location.
Information We Collect
We may collect several types of information when you use LunaTvAr, specifically categories necessary for service provision:
- Personal Information (Identifiers): Information you provide for account purposes, such as your full name, registered email address, and authentication tokens.
- Financial Information: Payment information (e.g., credit card details, processed by secure third-party payment processors) required for subscription services. We do not store full payment card numbers.
- Usage Data (Internet Activity): Details about how you interact with the platform, such as your IP address, browser type, device details (Device ID, Operating System version), pages you visit, and your streaming activity. This data is collected to optimize service delivery.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track user preferences, maintain session state, and analyze traffic. You can manage your cookie settings through your browser.
How We Use Your Information (Purpose of Processing)
We collect and use your information solely to deliver the service and maintain platform integrity:
- Service Delivery and Personalization: To deliver content, manage user accounts, and personalize recommendations based on your viewing habits.
- Transaction Processing: For managing subscriptions, handling payments securely, and maintaining transaction histories.
- Service Improvement: To analyze how users interact with the platform (analytics) to improve navigation, content suggestions, and overall performance.
- Communications: To send important notifications related to service updates and billing. We only send marketing content based on your explicit preferences (you can opt out).
- Security and Fraud Prevention: To ensure the security of the platform, prevent fraud, and monitor potential misuse.
Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Performance of a Contract: Necessary for the performance of the subscription service contract you have with us (e.g., account management, content delivery).
- Legal Obligations: Necessary for compliance with our legal obligations (e.g., tax, accounting, and anti-fraud purposes).
- Legitimate Interests: Necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., security, service improvement, fraud detection).
- Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications.
Data Sharing and Disclosure
We maintain a policy of non-disclosure and do not sell, rent, or trade your personal information. We only share data in the following circumstances:
- Service Providers: We share data with third-party service providers (e.g., cloud hosting, payment processors, analytics platforms) who perform essential functions on our behalf. These providers are strictly prohibited from using your personal information for any purpose other than providing services to us.
- Legal Requirements: We will disclose personal information if required to do so by law, court order, or governmental regulation, or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of LunaTvAr or its users.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition. We will notify you if such a transfer occurs and ensure the new entity maintains equivalent privacy protections.
- With Your Consent: We may share your data with other third parties when we have your specific consent to do so.
International Data Transfers
As we are a global streaming platform, your personal data may be stored and processed in any country where we have facilities or where we engage service providers. By using LunaTvAr, you understand that your information may be transferred to countries outside your country of residence, which may have different data protection rules than your country. When transferring data internationally, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure your personal data remains protected in accordance with this Privacy Policy and applicable law.
Your Rights & Control
You have certain rights regarding your personal information, which may vary based on your jurisdiction, including:
- Right of Access and Correction: You may access, correct, or update your personal data through your account settings.
- Right to Deletion ('Right to be Forgotten'): You may request the deletion of your account and associated data (see Section 11).
- Right to Data Portability: You have the right to request your personal data in a structured, machine-readable format.
- Right to Object and Restrict: You have the right to object to or request the restriction of processing your personal data in certain circumstances.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
- Opting Out of Marketing: You can opt out of promotional emails or other communications at any time.
To exercise any of these rights, please contact us using the information in Section 10.
Data Security
We take the protection of your personal data very seriously and prioritize its security using a range of industry-standard security measures, including encryption, secure data storage systems, and firewalls. We employ strict internal policies to control access to sensitive data, ensuring that only authorized personnel can handle it. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security. If you suspect any breach or unauthorized access, please notify us immediately.
Children's Privacy
The LunaTvAr platform is designed for use by individuals aged 13 and older. We are committed to protecting the privacy of children and do not knowingly collect personal information from individuals under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA) and similar regulations, we take precautions to avoid collecting any data from minors. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately. We will promptly review and remove the child's information from our system.
Data Retention Policy
We retain your personal data only for as long as is necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. The retention period is determined by factors like the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and the applicable legal requirements. When we no longer require your data, we will securely delete or anonymize it.
Changes to This Policy
Our privacy practices may evolve over time. We reserve the right to make changes to this Privacy Policy from time to time. In the event of any significant modifications to the way we collect, use, or store your data, we will provide you with clear notification either via email or by placing a prominent notice on our platform prior to the change becoming effective. Your continued use of our services after changes have been made constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your data rights, please contact our dedicated privacy team:
📧 info@bihenawa.com
We are committed to ensuring your personal data is handled securely and that you have the right to be forgotten. If you wish to request the deletion of your personal data associated with LunaTvAr, please review the following guidelines.
13.1. Information Subject to Deletion
When submitting a data deletion request, the following data will be removed (subject to legal exceptions in 13.3):
- Personal Information: Name, email address, phone number, and any other personally identifiable information.
- Account Details: Subscription history, payment details (where stored by us), and usage data.
- Watchlists and Preferences: Any watchlist, preferences, or custom content recommendations.
Please note: After the data is deleted, you will no longer have access to your LunaTvAr account, and the action is irreversible.
13.2. How to Submit a Data Deletion Request
To exercise your right to erasure, please:
- Email Request: Send an email to info@bihenawa.com with the subject line "Data Deletion Request."
- Required Information: Include the following details in your email: Your full name, your registered email address, and reason for your data deletion request (optional).
- Verification: We may contact you to verify your identity before proceeding with the deletion.
13.3. Processing Time and Exceptions
- Processing Time: Upon receiving and verifying your request, we will process the deletion within 30 days. You will be notified once your data has been successfully deleted.
- Exceptions: Certain data may be retained if we are required to do so for legal (e.g., tax, audit), regulatory, or contractual reasons, or if there are any unresolved issues such as pending transactions.
13.4. Impact of Data Deletion
- You will permanently lose access to your LunaTvAr account.
- Any remaining subscription time will be forfeited, and no refunds will be issued.
- You will need to create a new account if you wish to use our services again in the future.